Skip to main content

Getting Support

We invest a lot of time and resources in this documentation to make Atlas as easy to use as possible. However, sometimes you may encounter some issues that you could use some help with. We are here to help you!

Community Support​

Atlas is a community project, and we have a community of users and developers that are happy to help you out. You can reach out to the community in the following ways:

At Ariga, the company building Atlas, we constantly monitor both channels and will try to help you out as soon as possible. However, we can't guarantee a response time for community support. If you need a guaranteed response time, consider commercial support.


Commercial Support​

Commercial support by the team that builds Atlas is available to all paying users of Atlas Pro and Enterprise.

Pro plan

  • Questions and bug reports via email or Intercom
  • Priority bugfixes and feature requests

Enterprise plan

  • Everything in Pro
  • Help setting up CI/CD pipelines for your infrastructure
  • Guidance on schema management workflows and best practices
  • Dedicated Slack channel with the Atlas team
  • Optional SLA with guaranteed response times, available as an add-on and defined in your order form

If you are interested in commercial support, please write us at hello@ariga.io or reach out to us via Intercom.